Counsellor profile
Hayley Matthews, BACP, NCPS
Therapeutic counsellor - family and parenting issues
Continue with HayleyAbout
- Person centred approach
- CBT techniques
- Mindfulness practice
About Hayley
Hayley Matthews is a therapeutic counsellor registered with the BACP and NCPS in the United Kingdom, with five years' experience. She works with adults experiencing stress, anxiety, trauma and abuse, depression, relationship and family concerns, and parenting and intimacy-related issues.
She offers a person-centred way of working that focuses on how life events shape feelings and behaviour. Sessions aim to help people make sense of their experience, process difficult thoughts and feelings, and identify practical steps for day-to-day life. Hayley uses conversational work and may invite creative options such as journaling or metaphor when helpful.
Her background includes work in mental health services and the care sector, supporting people with a broad range of difficulties including addiction, grief, low self-esteem, sleep and eating problems, and work-related stress. That experience informs a straightforward style that blends listening with practical tools.
Hayley also draws on approaches such as cognitive behavioural techniques, attachment-based ideas and mindfulness to help address patterns that keep difficulties going. She describes her practice as relational, aiming for honesty, respect and non-judgement in sessions.
Sessions can be arranged by following the platform booking steps. Hayley works with adults in the UK and conducts her work under the professional frameworks of the bodies she is registered with.
How sessions work
Therapeutic approaches and working online
Hayley uses client-centred work that focuses on how a person makes sense of their life and feelings. This approach is conversational and aims to help people explore their experiences without a directive tone. It is often chosen by people who want supportive listening and space to reflect.She also uses cognitive behavioural techniques to help identify unhelpful thinking and small changes in behaviour. CBT methods can be useful for anxiety, low mood, sleep and day-to-day coping strategies. Attachment-based ideas are used to look at relationship patterns and how past connections affect present behaviour, which can help with intimacy and family-related concerns.
Finding the right mix of approaches is part of the work. The therapist will collaborate with each person to agree which methods suit their goals, needs and preferences, reviewing and adjusting as therapy progresses.
The biography states Hayley offers online and telephone sessions. Please confirm the exact session formats available before booking so you know how appointments are run. Online appointments can make it easier to fit sessions into a busy week, allow shorter check-ins when needed, or avoid travel. Telephone sessions can work when video is not possible or when a quieter, less technical setup is preferred.
Areas of focus
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Listed in
United Kingdom
Languages
English
Questions
Frequently asked questions
What kinds of problems does she help with?
Hayley supports adults with stress, anxiety, trauma, depression, relationship and family concerns, parenting questions and related issues listed in her profile.
How would she approach my situation?
She uses a person-centred, relational approach alongside techniques from CBT, attachment work and mindfulness to help people understand patterns and find practical steps forward.
How much experience does she have?
Hayley has five years' experience working in mental health services and the care sector with a wide range of presenting issues.
What are her credentials and where is she based?
She is registered with the BACP and NCPS and practises in the United Kingdom.
Can she work with people in other countries or languages?
Sessions are offered in English and she is not currently accepting international clients.
What session formats does she offer?
The original biography notes she provides online or telephone sessions; please confirm the current session options before booking.
How are fees handled?
Cost varies with location and sessions use a subscription model that can be cancelled at any time.
How do I begin working with her?
Select the See online therapy options button, complete the short matching questionnaire and schedule a first session.
Details come from information the counsellor supplied to BetterHelp. A registration can be checked with the body that issued it.
Online talk therapy is not emergency care. If anyone is in danger, use the crisis numbers.